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Frequently Asked Questions
General
VIVÉ is a design-driven brand specializing in handcrafted scented candles and home fragrances that blend art and functionality. We aim to transform interiors into spaces that inspire, comfort, and enrich daily life.
VIVÉ combines sustainability, artistry, and sensory experiences. Every product is thoughtfully crafted from natural, high-quality materials to tell a story and enhance your home.
You can visit our stand at ETC Design Center Europe. While we are not yet available at other retailers, we are open to future partnerships.
Sign up for our newsletter on our website and follow us on social media for updates, sneak peeks, and exclusive offers.
For inquiries about terms and conditions, please email us at info@vivethebrand.co
Products
VIVÉ candles are made with 100% natural wax and pure fragrances, free from harmful chemicals and synthetic fillers, ensuring a clean and safe burn.
All VIVÉ products are handcrafted in the Netherlands, ensuring the highest standards of sustainability and craftsmanship.
Our fragrances are developed in collaboration with Nose and Partners, a renowned creator of spatial perfumes for iconic spaces.
Our signature fragrance, Fig & Amber, features warm notes of amber, honey, and plum, complemented by rare ingredients like ambergris and Somali frankincense.
Yes, sustainability is a cornerstone of our brand. From natural, organic ingredients to recyclable packaging, every aspect of our production is designed to minimize environmental impact.
Burn times vary by size:
- 225cc candles burn for approximately 40 hours.
- 775cc candles burn for up to 80 hours
Absolutely. Our candles are free from harmful chemicals and are crafted with care to ensure they are safe for both you and the environment.
Orders and category
Orders can be placed directly through our website. Simply select your items and follow the checkout process.
We process payments via Shopify Payments, which supports a variety of secure payment methods, including credit cards, PayPal, and more.
- For the Netherlands: Orders placed before 23:59 are delivered the next day (except for Sunday deliveries).
- For Belgium: Orders placed before 22:00 are delivered the next business day. Note: Weekend orders in Belgium are processed on Monday and delivered on Tuesday.
Please contact us at info@vivethebrand.co, and we’ll assist you promptly.
Yes, we offer free shipping for orders over €150 in the Netherlands and Belgium. For orders under €150, shipping costs are €5.95.
Please contact us at info@vivethebrand.co within 7 days of receiving your order, and we’ll assist with a replacement or refund.
Returns and Exchanges
We accept returns within 14 days of delivery, provided the items are unused and in their original packaging. Contact info@vivethebrand.co to initiate a return.
To exchange an item, return the original product and place a new order for the desired product.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds are processed within 5-7 business days after we receive and inspect the returned items.
Contact Information
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM CET. We aim to respond in 2-3 business days.
VIVÉ The Brand B.V. is registered in the Netherlands. For further details, please email info@vivethebrand.co.
For inquiries about terms and conditions, you can email us at admin@vivethebrand.co.
We value your input. Send us your thoughts at info@vivethebrand.co.